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When conducting fact finding, avoid being too direct or transactional from the start. People open up more when they feel comfortable, understood, and respected. Building rapport is a critical part of effective sales conversations, and it begins with genuine interest in the client, not just their problem or budget. Practice active listening and allow the conversation to flow naturally. Discuss topics beyond the transaction, such as business challenges, goals, or even general interests. These disc
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Sometimes when people do things you can feel how transactional it is. They come do what they got to do and then go home. Last night's clinic and conversation with @kenny.lofton wasn't transactional it was transformational as @reggieatstatefarm would say.. He took time with every kid to tweak their swing and answered every question. Much thanks to Kenny and I feel this is the first of many. | Mike Phillips
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Sometimes when people do things you can feel how transactional it i…
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FacebookMike Phillips
This conversation started with an observation — and turned into a practice. I noticed how often people listen to respond, not to understand. How quickly conversations become transactional: your story triggers my story, your point becomes my platform. Then Dinah Simpson (@highkiliving) names the heart of it: Listening itself is the connection. Deep listening requires something many of us weren’t taught — humility. The willingness to not know. To pause ego. To validate someone’s experience without
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