As part of its sweeping product update last month, Airbnb announced a change to its cancelation policy. The change, which was partly inspired by industry-wide ripple effects wrought by the pandemic, ...

Thanks to technology, booking travel reservations online is easy to do. There's no longer any need to hire a travel agent or wait on hold to make a reservation by phone. But it's essential to take ...

I booked a room at Madison LES Hotel in New York. A month before my stay, I changed my mind about staying at the hotel. I emailed the property, asking to cancel. A representative responded, saying ...

When Jeff Wickstead’s vacation rental manager demanded that he cancel his Booking.com reservation in London, he had every reason to believe he’d get his money back. But he didn’t — and now he’s not ...