Apple is changing the way it handles appointments at the Genius Bar -- the service part of the Apple Store that solves technical issues for customers. Apple-focused blog 9to5mac reports the changes ...

Apple will soon make a significant change to retail store Genius Bar appointments to improve the customer experience, according to several sources briefed on the upcoming shift. During the week of ...

If you need help with an iPhone, iPad, Mac or other Apple product–whether it’s broken or faulty, or you just can’t figure out how to do something with it–the company will help you solve the issue.

Apple is now requiring that all users booking a Genius Bar appointment online sign in with an Apple ID. Previously, users could instead fill out a form with name, address and email in order to book an ...

For the first time since March 2020 all 270 Apple Stores in the US are now open in some capacity. AppleInsider has visited a few stores in the last few weeks, and the experience is radically different ...