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Pennymac Selects AWS as Preferred Cloud Provider to Accelerate Generative AI Adoption, Deploy Conversational AI Across Lending Operations, and Position Plaisse for Commercialization PennyMac Financial ...

Lender says conversational AI will support borrower outreach and application workflows while accelerating cloud modernization of Plaisse Pennymac is deepening its investment in artificial intelligence ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Building on years of successful collaboration, Pennymac is now leveraging ...

Rodents at a familiar restaurant and roaches in a flour bag lowlight the return of the Sick and Shut Down List, South Florida restaurants closed by failing state inspection. To remind you: This list ...

Most contact center platforms still treat routing as the defining moment in a conversation. But the customer journey continues to evolve after that first decision. Intent changes. Wait times increase.

Priority Waste is apologizing to customers for recent service disruptions and says it has already taken steps aimed at improving reliability and response times. In a letter sent to customers, the ...

Priority Waste hired a new CEO who is expected to address service issues. The company took over a large number of contracts locally after it acquired GFL. The service disruptions have lingered since ...

You can use the database to search by county or by restaurant name. Florida's restaurant owners are not required to post restaurant inspection results where guests can see them. So every week, we ...

Nearly four months after parting ways with its founder and CEO, Metro Detroit's most prominent waste hauler has a new boss and a new parent company. Priority Waste announced Monday the appointment of ...

You can use the database to search by county or by restaurant name. Florida's restaurant owners are not required to post restaurant inspection results where guests can see them. So every week, we ...

Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent ...