Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

The availability of property in Michigan and other Midwest states is one of the reasons they have become a hotspot for data ...

Chilmark officials have highlighted unreliable cell service as a public safety crisis for police, fire, and EMS responders ...

Maryland Heights non-emergency phone lines are down; residents advised to use email or a temporary phone line.

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

Metro Atlanta small business owners report significant holiday gift delays for packages routed through the troubled USPS Palmetto distribution center.

Multiple warming centers will be activated in Allegheny County Monday as western Pennsylvania continues to battle bitter ...

Though most of the people working there were true believers, there were some who seemed to understand things were not quite what they seemed.

Outages to phone and commissary services at the Humboldt County jail prompted a phone campaign from local harm reduction ...

The City of Berea will begin charging residents a monthly 911 service fee on water bills starting with bills due January 10, ...

Contentsquare brings AI-driven customer understanding to Shopify’s global commerce ecosystem  New York, December 17th, 2025 — Contentsquare, a leader in AI-first digital analytics, today announced a ...