Two people wrote to Contact 6 after their dealings with customer service hit a wall. Suddenly, their conversations got a lot ...

Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers.

A familiar company name is being misused by phony customer service representatives to fool potential victims into letting ...

New insights from a BPO provider outline how predictive analytics, emotion routing, AI governance, and workforce ...

After Christopher Kennedy’s phone screen cracks midflight, he thinks Scandinavian Airlines will make things right. But the ...

Only days remain until the April 15 deadline to file taxes, and Pennsylvania tax preparation call centers have expanded hours to help late filers.

This is a collection of local news concisely presented to provide a quick overview of what you might otherwise have missed.

If you need to spin up voice alongside chatbots fast, Wati is the best WhatsApp business calling platform. 360dialog offers a direct Cloud API connection, meaning no middle-layer platform tax and full ...

Wiremo, the review management platform serving thousands of businesses worldwide, launches GLocal, a Google Business ...

New York, New York - April 08, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has released an announcement outlining the ...

Microsoft Incident Response – Detection and Response Team (DART) researchers observed an emerging, financially motivated ...