Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Last month, Microsoft announced the availability of the ability to create autonomous agents with Copilot Studio and 10 autonomous agents in Dynamics 365. Those AI agents include Sales Qualification, ...

Spread the love“`html 1. Introduction to OKF In June 2026, Google made a bold move that went largely unnoticed: the launch of the Open Knowledge Framework (OKF). This new open standard for AI agents ...

Cresta, providers of a unified customer experience platform for human and artificial intelligence agents, has launched Cresta Knowledge Agent, an AI assistant that works alongside human agents ...

SUNNYVALE, Calif., June 24, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ) today announced eGain AI Agent for Zoom Contact Center, delivering ...

For companies looking to implement AI to drive customer experience improvements, availability of and ready access to knowledge content is critically important. After all, AI assistants, whether agent- ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

Microsoft Corp. announced a set of autonomous artificial intelligence agents for Dynamics 365 aimed at business users today during the company’s AI Tour in London. The company also said the ability to ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...