A dedicated Pickup counter has been one of the most notable changes in Apple store designs over the last few years, giving a faster service to those customers who have ordered a product for in-store ...

Apple has finally put the Genius Bar online -- kind of, sort of, anyway. In select countries (not America), the company now offers online support for customers, so they don't have to go into an Apple ...

The company might be trying out a double-row Genius Bar at one retail outlet as a way to take advantage of more space, report says. Lance Whitney is a freelance technology writer and trainer and a ...

Apple today shared photos of its upcoming store at MixC Hefei in China. The store features a combined Genius Bar and Apple Pickup station, so customers can receive support and collect their online ...

In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars never ...

Supposedly, the app will be free, and will allow users to set up and check Genius Bar appointments, sign up for training, and check availability or even purchase Apple items. BGR says the icon will be ...

iPhone users can repair their device in-home with certified tools provided by Apple, but it'll cost you not just money, but time too. Here's what you'll spend trying to fix a broken iPhone 13. Apple ...

In the past, Apple customers with a broken iPhone or Mac on their hands had to go to an Apple store or other authorized retailer for a fix, but that changed yesterday, with the tech giant’s ...