EXL named a Leader in Everest Group Customer Experience Services in Insurance Operations PEAK Matrix® Assessment 2025

NEW YORK, March 03, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, has been named a Leader in the Everest Group Customer Experience (CX) Services in Insurance Operations ...
The Business Journals

Reinventing the customer experience in the insurance industry

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...
Insurance Insider

Machine learning in insurance: Transforming risk management and customer experience

Explore how machine learning in insurance enhances risk assessment, fraud detection, and personalization. ✓ Subscribe for ...
Morningstar

insured.io Elevates Customer Experience for Gulf States Insurance Group

SACRAMENTO, Calif., Jan. 27, 2026 /PRNewswire/ -- insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced that Gulf States ...
jdpower

Life Insurance Customer Satisfaction Varies Widely Based on Carrier and Distribution Channel, JD Power Finds

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...
Insurancenewsnet.com

5 ways insurers will prioritize AI and customer experience in 2026

Insurers will prioritize customer experience in the coming year as declining customer satisfaction reveals the need to focus on retaining clients. That was among Forrester’s predictions for the ...
ITIJ

Younger customers are forcing insurance into its real-time era

Brandon Tobman, Chief Executive Officer of Get Covered, tells ITIJ why younger people are turning away from insurance, and what businesses can do to help their journeys ...
Digital Journal

Transforming customer experience: Sneha Singireddy advocates a three-pronged model for insurance trust and retention

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...
Business Wire

Customer Satisfaction with Digital Claims Process Surges as Insurance Carriers Load New Features onto Apps, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...
Forbes

Flipping The Script: Making The Claims Experience Employee-Friendly

Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...
Insurancenewsnet.com

Life Insurance Customer Satisfaction Varies Widely Based on Carrier and Distribution Channel, J.D. Power Finds

Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in customer experience across ...