Integrating kiosks with CRM infrastructure is not simply a tech upgrade-it's a strategic investment in guest engagement, operational efficiency, and competitive differentiation.

Seventy-three percent of chief sales officers are prioritizing growth from existing customers, highlighting account retention and growth as top priorities over bringing in new customers and accounts, ...

Cloud communications platform provider Infobip has expanded its partnership with NumHub to offer Branded Calling ID (BCID) as part of its Voice product solution.

Bolt Insight, providers of the qualitative research platform BoltChatAI, has achieved SOC 2 Type I certification.

Eltropy's Video Banking allows community financial institutions to deliver secure, high-touch service anywhere.

Human agents reemerge as essential components in customer service strategies amid AI integration challenges, Gartner finds.

VideoAmp, a media measurement company, has expanded its relationship with Amazon Web Services (AWS) to offer privacy-enhanced, cloud-native measurement solutions on AWS Clean Rooms.

CallRail, a lead engagement platform provider, has launched conversion signals, an artificial intelligence-powered capability that automatically tags calls that convert into appointments so marketers ...

Amplitude, a digital analytics platform provider, has acquired Kraftful, a voice-of-the-customer (VoC) startup, to give teams a 360-view of their customers so they can build better products and ...

Highspot, a provider of go-to-market technology, introduced Highspot Agents, an artificial intelligence advancement that captures insights from what is said in buyer conversations, shared in content, ...

New integrations enrich Clari's Revenue Context, unifying data, cadences, and workflows and activating Clari AI Assistants and Agents to automate actions across the revenue lifecycle ...

Auxia has added a natural language interface and advance analytics to its Analyst Agent to further help marketing teams access, interpret, and act on campaign data.