The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...

Snapchatters, listen up: there’s a new way to use your favorite app, and it doesn’t involve your phone. On July 18, the social media platform (finally) launched a web version of the beloved app that ...

If you are lucky there will come a point when you need to engage with your Web site’s audience in a more real time manner. This could be for social purposes or, in a commercial setting, doing ...

Google wants to make Gmail your new “home for work” by consolidating email, Chat, and Meet into one browser window, as well as mobile app. That said, the company will maintain standalone applications ...

Last week, we spotted how the Google Chat website was getting some tweaks and Hangouts-style chat windows. This redesign of Google Chat is now rolled out for free accounts and is interestingly ...

The state of Utah has resources for Utahns to easily get up-to-date information about COVID-19 from trusted sources. The coronavirus.utah.gov website is the state's official website where all COVID-19 ...

Adding a chat feature to a store website is a simple way to stay in contact with customers, quickly answer questions and even close sales. When COVID-19 sent retail sales staffs off the sales floor ...

Elgin plans to harness the power of generative artificial intelligence to make it easier for residents to engage with the city via web chat and text messaging and receive real-time answers. The city ...

HSBC Bermuda has become the first island bank to offer web chat to customers, connecting them directly to agents via the HSBC website and internet banking platform. Web chat allows HSBC customers to ...