The book Software Development Metrics by Dave Nicolette explores how to use metrics to track and guide software development. It explains how different development approaches and process models, like ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Software quality is a multifaceted concept that encompasses not only the functional correctness of software systems but also the structural soundness that underpins long‐term maintainability, ...

Numbers have a certain allure. They seem precise and unbiased, offering a straightforward way to compare products. This is particularly tempting in the complex world of software services, where ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...