In the workplace, problems and conflicts will arise. Some problems may be minor and pass by without much issue. However, when problems fester or escalate, it can lead to a full-scale workplace ...

Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. When a dispute arises, often the best course of action is assertive communication that ...

It’s a given that customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment. First Call Resolution (FCR) has been and remains the #1 driver of customer ...