Out of its CX18 conference taking place this week in Nashville, Tenn., contact center provider Genesys introduced its latest routing engine, Predictive Routing, part of a summer release comprising ...

Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

Forter releases product for predictive payment routing Forter, the Trust Platform for digital commerce, announced enhancements to its Payment Optimization solution with the beta launch of Predictive ...

Mattersight added two new Predictive Behavioral Routing pilots Q2 quarter to date and currently has four pilots in progress. In addition, Mattersight increased its Predictive Behavioral Routing ...

A growing number of start-up vendors are developing technologies that plot the fastest and least-costly data-routing paths across the Internet in an effort to create a viable alternative for users who ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper-personalize customer and ...

Amsterdam and Munich – HERE Technologies, the leading location data and technology platform, today announced its latest predictive routing capabilities are powering the innovative “Learning Navigation ...