OpenScape has been the brand associated with Siemens' market-defining unified communications solutions for over 5 years. With an announcement today, that brand gets extended to the company's contact ...

The Siemens announcement is part of an overall industry trend towards deployment of virtual server technology and away from proprietary hardware equipment. The newest software release (Version 8) of ...

Siemens Communications Inc. yesterday announced a software-based contact center product that’s designed to work with any call center switching platform. The OpenScape Contact Center, which serves ...

OpenScape Contact Center V8 also features Web-based agent, supervisor and management desktops. The new Contact Center capabilities follow on the heels of SEC’s recently announced relationship with ...