IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that a ...

KANSAS CITY, MO--(Marketwire - Nov 8, 2012) - Novation Companies, Inc., (OTCQB: NOVC) announced today a majority acquisition of cloud-based business communications company IVR Central, LLC. Subsequent ...

BURLINGTON, Mass., Jan. 23, 2019 /PRNewswire-PRWeb/ -- Transformative Visual IVR vendor Zappix, Inc. has implemented its On-Demand Customer Service Solutions with a major international logistics ...

Here at Zacks, our focus is on the proven Zacks Rank system, which emphasizes earnings estimates and estimate revisions to find great stocks. Nevertheless, we are always paying attention to the latest ...