The e-commerce market is widely regarded as one of the most promising sectors for business development. With global internet access rapidly expanding and over 5 billion internet users today, the ...

Exceed your customer’s expectations and deliver outstanding customer service. The greats control the service. Don’t delegate it to someone else. Give excellent customer service before the sale, during ...

Everyone knows that bad customer experiences negatively impact customer loyalty, brand image, and a business's bottom line. With this in mind, businesses strive to not just meet, but exceed, customer ...

So, you’ve signed on a new client and walked them through everything your product or service will award them. You have a timeline, a set of deliverables and a process you’ve gone over via phone or ...

Think back to a time when you had an outstanding customer experience — one so memorable that you couldn't help but tell your friends about it. More often than not, it wasn't just about meeting ...