No Jitter

Decoding Dialogflow: What Makes a Good Bot

In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...
No Jitter

Decoding Dialogflow: Engagement Reach & Customer Journey

In our latest installment of this multipart series on building intelligent bots using Google Dialogflow and Contact Center AI (CCAI), we discuss how the engagement surface determines whether or not to ...
ZDNet

Google improves speech recognition for Contact Center tools

Google on Tuesday announced new and enhanced contact center tools, with improvements to the underlying speech recognition technology. The improvements, which are the most significant since Google ...
SiliconANGLE

Google refines its AI-based chatbot tools to improve speech recognition

Google LLC today announced some updates to the artificial intelligence technology that powers its Contact Center AI service. Based on Google’s Dialogflow and Cloud Speech-to-Text tools, that service ...
SiliconANGLE

Google’s Dialogflow CX brings more advanced virtual agents to contact centers

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...
Morningstar

Bedrock Data’s ArgusAI Now Governs AI Agents Built on Google Vertex AI and Dialogflow

ArgusAI maps what each Google AI agent can access and enforces data access policies for AI systems, extending AI Risk Surface governance to agents built on Google Cloud Bedrock Data, the platform ...