If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. “As a service” has become all the rage these days, whether it ...

Dell Technologies has announced Apex, a portfolio of as-a-service offerings that marks the first major announcement on the new direction the company is taking. The company outlined Project Apex in ...

‘We’re in the process of moving the vast majority of our offerings to consumption and as-a-service,’ Dell Technologies CEO Michael Dell tells CRN. Dell Technologies is in the process of rolling out as ...

Dell Technologies Inc. today introduced a raft of additions to its APEX product portfolio that will enable companies to buy more of their infrastructure on an as-a-service basis. The offerings debuted ...

Small businesses are increasingly given short-shrift by large tech corporations. Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to ...

Dell launches new Apex as-a-service offerings and public cloud integrations with the goal of moving customers from multi-cloud ‘by default’ to multi-cloud ‘by design,’ says Dell Vice President of ...

Amid all the hardware introduced during the show, Dell launched a new service called Dell Mobile Connect for Android and iOS devices at the Consumer Electronics Show in Las Vegas. The goal is to ...