Even if improving customer experience isn't your primary goal in digital transformation, it is important to understand how CX connects to your initiative. Companies have many reasons for prioritizing ...

Customer experience has evolved beyond memorable moments. Today’s most valuable experiences drive transformation, delivering outcomes that change behavior, confidence, and long-term value.

Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front. Most digital customer transformation initiatives fail for similar ...

Zapier reports that digital transformation reimagines business operations using technology, focusing on customer needs and ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

Ruth Zive is chief marketing officer at LivePerson and host of the Generation AI podcast. Business leaders know AI can make a positive impact on their companies, but there’s still a lot of debate as ...

According to a report from McKinsey & Company, almost 70% of digital transformation initiatives fail for various reasons. Yet we continuously hear a lot of buzzwords around digital transformation from ...

While there is no set template to encourage innovation and creativity in the workplace, there are several guiding principles for fostering a culture that is open to innovation and creativity. The Fast ...

Customer experience and digital transformation are two terms we’ve been hearing about for years, but have often remained nebulous in many organizations — something to aspire to perhaps, but not take ...

Continuing its turnaround, Japan-based Dentsu posted a strong set of numbers for the first quarter of the 2022 financial year. The network posted a 16.4% increase in net revenue (previously referred ...

In a world where the digital revolution is reshaping every corner of our lives, the banking sector stands at a crucial crossroads. The pandemic has not just accelerated the digital transformation in ...