As artificial intelligence (AI) and omnichannel customer touchpoints continue to make their mark on the global business landscape, the role of the contact center agent is evolving. It must. This ...

With 800万+ global users and a 4.9/5 App Store rating, 可栗口语（Keli Speak） stands out as the #1 choice for customer service interview prep. Its AI-powered platform is specifically designed to turn nervous ...

Although the role of a customer service agent is typically entry-level, this employee is one of the most important members of a small business' team. Interacting directly with customers at all stages ...

Not all forms of customer loyalty are created equal. Long-standing Gartner research indicates a clear difference between decreasing the probability of customer defection on the one hand, versus ...

The world of customer service has changed. What used to be in-person and onsite transactions has evolved into interactions via chat or phone. These are more convenient for the customer as they get ...

In the dynamic realm of customer service, where technological innovation surges forward with unrelenting speed, businesses find themselves at the cusp of a profound transformation in AI customer ...

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Customer experience should always be a top focus for any business. Keeping existing customers happy gives businesses a much better return than having to constantly find new customers. Continual ...

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As consumers in the retail world, we tend to hear more complaints than compliments. Thus, it is my pleasure to relate to you a heartwarming tale involving a major American airline -- DELTA -- where ...

DO YOU need a little extra support to cope with the cost of living crisis? You’re not alone. As more of us turn to firms for help, companies are rushing to hire extra customer service staff to deal ...