Customers didn’t stop spending. Companies stopped serving. Customer service is no longer the norm. Employees now act like, "You're bothering me" instead of "How can I help you?" When I was employed in ...

Where have you gone, customer service? This statement is not meant to throw a negative blanket over all who supply customer service, but instead refers to what many go through in reference to customer ...

In these days of disappearing "customer service," it was a pleasant surprise to work with Mary at the new Ace Hardware Store in Kalmia Plaza. I was looking for a new hedge trimmer and she was a ...

This is a letter inspired by something that happened to my wife recently. She went to a national fast food chain restaurant that will remain nameless. When she got to the counter to order, the worker ...