When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

While each job interview will be different, certain questions come up time and time again. "Why do you want to work here?" and "Tell me about yourself?" are the two most commonly reported interview ...