A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.
Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Janet Heller noticed it when she broke her arm and could no longer drive ...
Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.
It’s popular for companies to declare they are customer-centric, focused on customer experience, obsessed with the customer, and so on. But, there’s a major disconnect between executive pronouncements ...
California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...
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California bill proposes a 5-minute limit on customer service hold times, ensures human connection
A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to reshape customer service.
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