SUNNYVALE, Calif., June 24, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ) today announced eGain AI Agent for Zoom Contact Center, delivering ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

Last month, Microsoft announced the availability of the ability to create autonomous agents with Copilot Studio and 10 autonomous agents in Dynamics 365. Those AI agents include Sales Qualification, ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

For companies looking to implement AI to drive customer experience improvements, availability of and ready access to knowledge content is critically important. After all, AI assistants, whether agent- ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...