Last month, two key legal developments in the area of independent contractor misclassification and compliance highlighted the risks posed to customer service companies that use an independent ...
Delivering outstanding customer experience continues to be a critical driver of success for commercial service contractors. In fact, the continuing roadblocks facing the commercial contracting ...
Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly through social media, allowed us to cut the cord and stream ...
The past few years have seen residential maintenance and repair contractors benefit from record spending on home renovations and appliances. During the pandemic, homeowners with more disposable income ...
TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...
SOUTH JORDAN, Utah — Power Selling Pros, a customer service and call handling training company, is helping improve customer service for contractors with the launch of their new show, “This Call May Be ...
A new report states that Nintendo of America is cutting loose around 200 long-time contractor jobs as it has decided to outsource its customer support services ahead of the Switch 2's first holiday ...
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A Facebook contractor describes what it's like working on the company's customer service front lines
Hey, it's Friday eve. Writing to you from New York, I'm Jordan Parker Erb. Before we get started: Thank you to my colleague Avery Hartmans, who will be helming the 10 Things in Tech ship while I'm out ...
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Florida’s SunPass electronic tolling system is a mess. The vendor who runs the system has a backlog of unprocessed charges now running into the millions, a total accumulated since it stopped ...
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