Wegmans Food Markets saw a notable drop in customer satisfaction in 2026 as shoppers increasingly prioritize value and convenience amid economic uncertainty, according to a new national study released ...

A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several online retailers saw an increase in customer satisfaction, with Amazon, ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

There’s good news and bad news when it comes to Kroger's spot in a national supermarket customer satisfaction ranking.

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Investors who receive comprehensive advice tend to report more satisfaction with their advisor, even in down economies, than those who receive transactional advice, according to two studies from J.D.

For NY - Difficulty level: For both newly admitted and experienced attorneys For NY - Difficulty Level: Both newly admitted and experienced attorneys In this competitive environment, there’s a renewed ...

TROY, Mich.: 13 June 2023 — Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% 1 and ...

Adopting a client-centric culture is one way for firms to stand out from the competition, but it takes a lot of effort to put the client at the firm's center. The right strategy and approach will ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...