In a bid to become "the AA of IT", telecoms giant BT is offering a "virtual engineer"; to sort out home users' tech problems remotely for £25 a go, and will even send a real specialist around to get ...

At the third stroke... BT engineers will ring up an extra charge for customers while testing their phone line. Customers were mystified when charges for calling the speaking clock - calls they hadn’t ...

BT’s head of software engineering excellence lays out the telco’s route to streamlining development, modernizing applications, automating deployments The broad industry shift toward the cloud and ...

Thousands of BT engineers in the UK are this week being balloted on whether to strike over the introduction of a voluntary productivity scheme. More than 13,000 workers belonging to the Communication ...

Thousands of BT engineers are to stage three 24-hour strikes in a dispute over a new bonus scheme. Members of the Communication Workers Union (CWU) will walk out on April 14, 25 and 28 in protest at ...