Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

MILWAUKEE — Press 1 if you've ever been trapped in phone-system purgatory. Press 2 if you've ever yelled at an automated phone system or given up in frustration before reaching a real person. To help ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

BISHOP, Tx — It’s out with the old and in with the new at the Bishop Police Department (BPD). A few months ago, BPD switched over from an operator directing every call to the right department to an ...

SEATTLE - Call most big companies these days - and many small ones, too - and there's a good chance you'll be greeted by a computerized voice that will give you various menu options. You know the ...

AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business ...