Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Invent 2025 signals the shift from AI experimentation to AI architecture. Seven insights for business leaders navigating ...

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

Invent Day 1 delivered a surge of AI, multicloud, and automation news from Las Vegas, as Amazon and its partners unveiled major updates.

Amazon made further progress in shifting its three main pillars in a favorable direction. The company is maintaining the fastest strategic growth pace, outpacing the cloud rivals in AI infrastructure ...

AWS brings sovereign AI on-prem with new AI Factories alongside Trainium3 and Nvidia GB300 launches - SiliconANGLE ...